Refund policy

We want you to love every bag. Because our sweets are food, we can't accept returns of opened bags for hygiene reasons.

Damaged, faulty or wrong items: if your order arrives damaged, isn't as described, or we've sent the wrong thing, email hello@loopholesweets.co.uk within 14 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, including delivery.

Unopened bags: you can cancel your order within 14 days of delivery and return unopened, sealed bags that are within their best before date. Email us first and we'll tell you where to send them. We'll refund the price of the returned items within 14 days of receiving them. Return postage is paid by you unless the item was faulty.

This doesn't affect your statutory rights under UK consumer law.